How to Order and FAQs
How Do I Place an Order?
Find out here if
we deliver to your area. Then you can go to our hull
organic veg box shop here now and pay on-line via
PayPal. Or if you want to pay by cash, or cheque, you
can subscribe to our mailing list by sending your e-mail
address to firstname.lastname@example.org. An up-to-date price
list is issued every Thursday, both online and via an
excel spreadsheet, and if you are paying cash/cheque,
simply fill in the amounts you desire and return your
list as an attachment to email@example.com by
6 p.m. Friday. We can also send you an invoice by Paypal
for debit/credit cards (you don't need a PayPal account
to pay it) if you prefer to use the spreadsheet for
Is there any flexibility over the contents of the fruit boxes and veg boxes?
We are happy for you to customize your veg box by excluding up to two items and suggesting replacements. If you want to be more specific then we recommend you order individual items rather than a veg box. Regarding fruit, these are made up by our suppliers in Wetherby, so we have no control unfortunately - again, ordering individual items is probably a better idea.
Can I Place An Order by Phone?
Please call us on 07949 805695 by Friday 6 p.m. with
your order. You can call your order in each week.
What Is The Order Deadline?
Please order by 6pm Friday to ensure delivery the following
If I Have To Cancel My Order?
If you have to cancel your order then please let us
know before Friday 6 p.m. Orders cancelled after this
time may still be charged to your account.
When Will My Delivery Arrive?
See where and when we deliver here.
We have four delivery rounds, Tuesday (3.30pm-9pm),
Wednesday (7.00am-3pm) and our recently added rounds
on Thursday that cover the villages to the north and
east of Hull.
What If I'm Not At Home?
If no one is home to accept delivery we can leave your box in a convenient place - somewhere dry, on front step, in back garden/ shed - just let us know when you place your order. Please keep your old boxes clean and dry. We will collect them for re-use when we deliver your next order.
Is there a minimum order?
Yes we have a minimum order of £5.00.
Is there A Delivery Charge?
No, there is no charge for delivery.
How Do I Pay?
You can pay in the following ways:
-by placing a Paypal order (this means that you pay as you order)
-by cash or cheque on delivery
-by posting a cheque
addressed to our accounts department at the address below.
-by credit or debit card through Paypal (please ask us to send you a paypal invoice if you want to pay this way)
Please settle any balance due within 14 days. Please make cheques payable to Arthur Street Trading Company Ltd.
What If I Need To Complain?
As much as we try, things do not always run smoothly. We occasionally don't get all the produce we order or we cannot check each item. We are sorry if these things occur and we will do what we can to put things right. If you have any complaints please call us on 07949 805695 or e-mail firstname.lastname@example.org
Need Any More Information?
Please e-mail email@example.com